T's and C's

Terms and Conditions Please read the following carefully.

Your use of the Lunar Led web site ("www.Lunarled.co.uk ") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").

Shopping with Lunar

  •  You can Order Products in the following ways: 1. online via this website; 2. by phone  01933 427444
  •  When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order.

If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by calling you.

  • Lunar led may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
  • All new Orders are deemed separate and each is treated individually.

We always try to make sure that the prices on Lunar led are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

  • You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
  • Prices are quoted on www.Lunarled.co.uk GBP pounds. You must pay for your Order before it is delivered and you can do so by paypal or collection
  • Orders may be processed online, or by telephone.

Lunar Led aim to deliver Products to destinations in the UK within 7 days in most circumstances.

  • Orders are despatched either by Royal Mail (1st Class recorded) or by 48 Hour Courier. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours.
  • We will make every effort to deliver within the time stated on www.LunarLed.co.uk and we will not be liable for any loss caused to you by late delivery.
  • If the Products are not delivered within the estimated delivery time that we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible.
  • If any of our items are returned to Lunarled, there will be a Handling and  Restocking fee as all our products are made to order, Our Handling and restocking fee is £50.00  this will be deducted from the refund we send back on return of goods.
  • When returning any items back to Lunar Led please return recorded delivery, then please email info@lunarled.co.uk with tracking numbers.
  • This does not affect your statutory rights as a consumer.

Copyright and Trade Marks

  • When you place an Order, we may ask you for certain information and you may submit personal data to www.LunarLed.co.uk (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a. process your Order; b. provide you with an up to date, efficient, and reliable service; c. help fraud prevention

We will try to attend to all returns as soon as practically possible. Unwanted Products

  • Our policy is to ensure that you are satisfied every time you place an Order with Lunar Led
  • However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace.if you return the Product to us at the postal address below within 28 days of receipt. 
  • This does not affect your Statutory Rights. Returning Unwanted or Faulty Products. Please contact us by telephone 01933 427444. You will be responsible for the returned Products until they reach us.

Lunar Led Responsibilities

  • Lunar Led has tried to make the descriptions (including all pictures) of the Products as accurate as possible.
  • Lunar Led will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services
  • Lunar Led may change or withdraw any part of www.Lunarled.co.uk or may refuse you access to the web site at any time if we consider it necessary. 

 

Lunar Led.

7 Clayland Close,

Bozeat,

Northants,

NN29 7NT.

01933 427444

info@lunarled.co.uk